SHIPPING POLICY
Delivery Process
- Your order is packed with special insulated materials to maintain a cold environment during transit, ensuring that your NAD+ arrives at the optimal temperature.
- Upon delivery, immediately refrigerate your NAD+ to maintain its efficacy.
- RoLynn Medical Ltd T/A NAD PLUS is only responsible for attempted delivery of the order.
Estimated Delivery Timeframes
- Standard delivery: 3-5 business days (subject to location and shipping method selected).
- We guarantee dispatch within 30 days of receiving confirmed payment unless unforeseen delays occur.
- Any unexpected delays will be communicated via email.
Delivery Address Accuracy
- Customers must provide accurate shipping details.
- We are not responsible for delivery delays due to incorrect addresses.
- If an order is undeliverable due to incorrect details, customers may be responsible for additional re-shipping costs.
PAYMENT POLICY
Pricing & Payment Terms
- All prices are listed inclusive of VAT and are subject to change at our discretion.
- Prices at the time of order confirmation will be honored for that purchase.
- Full payment is required at checkout before order processing begins.
Accepted Payment Methods
- We offer secure payment methods available at checkout.
- Payment processing is handled by trusted third-party providers—we do not store full payment details.
Failed or Outstanding Payments
- If a payment issue occurs, we will notify you via email.
- If payment remains outstanding for seven (7) days, we reserve the right to cancel your order.
Chargeback Policy
- Unauthorized chargebacks negatively impact our business. A chargeback is considered unjustified if:
- The purchase was made with your consent.
- The product was received as described.
- You failed to attempt to resolve the issue directly with us before initiating a chargeback.
- In case of an unjustified chargeback, you may be liable for:
- The full amount of the chargeback.
- Administrative fees incurred during dispute resolution.
- Reasonable legal fees required to recover funds.
For any payment-related concerns, please contact us at robin@nadplus.ie We aim to resolve disputes promptly and fairly.
By purchasing from RoLynn Medical Ltd T/A NAD PLUS, you acknowledge and agree to our Returns Policy & Shipping and Payment Policy. These policies ensure that we maintain the highest standards in product integrity, quality assurance, and customer satisfaction.
